PRODUCT
How do I select my size?
A size chart is given on every product page. We request you to read it thoroughly before ordering.
How can I be assured of the quality of products ordered?
All your products go through 5 layers of quality checks, we assure the best quality.
How can I take care of my garment?
How can I take care of my garment?
Maximum of our fabrics can be washed at home easily Except silk fabrics but dry wash is still best option.
PAYMENT, SHIPPING AND DELIVERY
How can I make payments on the website?
At HOK, we accept online payments and COD for orders under INR 5000. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
I just placed my order. When will I receive it?
Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.
Do you ship internationally?
Yes! Our website ships WORLDWIDE.
Which shipping partners do you use for shipping the products?
We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.
EXCHANGE, REFUND AND CANCELLATIONS
How can I exchange my product?
To exchange your product, kindly reach out us at support@houseofkaftan.in
I want to cancel my order and get a refund. Who should I contact?
We do not provide the option of refund, you can only exchange your item.